SHIPPING AND RETURNS POLICY

Last updated May 06, 2025

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://drakestail.com/terms-and-conditions.

Please carefully review our Shipping and Returns Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?

We currently offer domestic shipping across Canada. We offer shipping at the following rate:

Canada Post Domestic $4.00 CAD per order, $1.00 CAD per item

All times and dates given for delivery of the products are given in good faith but are estimates only.

Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

DO YOU DELIVER INTERNATIONALLY?

We do not currently offer worldwide shipping.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For more information please refer to our Terms of Service.

RETURNS/REFUNDS

If for any reason you are not satisfied with your purchase, we offer a 30-day satisfaction guarantee on most items.

You have 30 days from the date of delivery to return or exchange an item that has been received and does not meet your satisfaction.

• Your item must be returned in its original packaging, and free of any new damage.

• Your item must be unused and in the same condition as you received it.

• You will need to include your Invoice/ proof of purchase with your returned items

• Email info@drakestail.com to file a return request.  

• If the buyer chooses to return the item, Drakestail Jewellery does not refund the original shipping charge.  Shipping the item back will be the responsibility of the buyer.

• You will have the option of receiving a refund, exchange (where possible), or store credit.

FINAL SALE:

We do not accept returns on:

• Custom items

• Items under category CLEARANCE

• For hygiene reasons, earrings and hair accessories cannot be returned.

 CUSTOM ORDERS

Custom made orders require a 50% non-refundable deposit. The balance is due before shipment.

 HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

• Email: info@drakestail.com

Concerns
The Website is operated by Drakestail Jewellery, Otter Lake, QC J0X 2P0. All concerns and communications related to the Website should be sent to info@drakestrail.com.